In order to receive technical support assistance, you need to have a valid purchase code. To get the code, please navigate to your ThemeForest “Downloads” page and click on the theme download link. Check this guide for more details.
Note! As authors of this theme, we do provide support only for the theme-related features.
We do not provide support for additional customization, 3rd party plug-ins integration, or any other compatibility issues that might arise. Nevertheless, there is an exception that is only applied to the plug-in(s) we have developed and integrated ourselves.
If you have any questions that are beyond the scope of this help file, feel free to contact us. We will respond as soon as possible (within 24 – 48 hours, usually faster). We are open from 9:00 – 20:00 (CET), from Mo till Fr.
Unfortunately, we do not provide support for third-party extensions. Please contact the author of the extension if needed. If you feel that you might have troubles with installing an extension, we advise you to order a professional installation service.